STANDARD UK DELIVERY SERVICE 3-4 WORKING DAYS

Standard postage and packing costs for UK delivery (except the Isle of Man and the Channel Islands) is free of charge for all orders over £50.00 on the initial delivery and providing the goods are kept by the Customer and not returned.

Orders under £50.00 have a delivery fee charged at £4.95 which is non refundable.

This is a signed for service of 3-4 working days.

FASTER DELIVERY OPTIONS – MONDAY TO FRIDAY

Express Next Working Day Delivery on Orders Placed Prior to 1.00 pm* £9.95

Orders placed after 1.00 pm & 12.00 Midnight will be dispatched the following working day, for next day delivery (excludes weekends)

Examples:
Order Placed:

11.00 am Monday - Dispatched same day
8.00 pm Wednesday - Dispatched Thursday
2.00 pm Friday - Dispatched the following Monday

Excludes Bank Holidays & Weekends

If you require a Next Day delivery at the Weekend please contact the Team for availability in your area and a quote.

* Please Note: Express Delivery Service to remote UK locations will take an extra working day. Remote locations include: Scottish Highlands & Islands, UK Off Shore Islands, Channel Islands, The Isle of Man & Northern Island.

DELIVERY PROVIDERS

Deliveries may be made by Royal Mail recorded delivery, Parcel Force, UPS, DPD or DHL Courier Services.

A signature will be required upon delivery to the billing & or shipping address. You may specify a safe “if out” instruction but this will be at your own risk should you decide to do so.

SPECIAL ORDERS FOR ITEMS NOT CURRENTLY “IN STOCK”

Items can be ordered if they are not currently in stock. Some items can take up to 21 days for delivery from date of purchase. We will notify you in writing of the expected delivery date.

It is possible to express items in from most Major Brands and we do this for our customers on a weekly / daily basis.

PAYMENT OF GOODS & SHIPPING ADDRESSES

Goods may only be dispatched or special ordered when payment has been received in full and the funds have cleared the secure payment gateways.

We also accept payment by Bank Transfer simply call the store on 01227 230970. Goods may be shipped in the UK to a different address to the billing address

CLAIMS

In the unlikely event of loss or damage to your order, we will supply free of charge replacements or a refund, as appropriate. Claims must be strictly made within 7 working days of receipt/loss. We may request the return of the goods within 28 days from delivery date to substantiate the claim. The claim may only be processed fully once the goods have been returned to the shop.

Whilst we check every item thoroughly prior to dispatch we may request photo’s to be sent to our company email.